Privacy Policy

Last updated: January 2026

Who we are

RapidHeat US, 1201 N Market St, Suite 111, Wilmington, DE 19801, USA, operating rapidheatus.com.

Information we collect

• Order information: your name, email address, phone number, shipping address and the items you bought.
• Payment information: card details are entered directly into our payment processor's secure form. We never see or store your full card number.
• Usage information: basic, aggregated data about how visitors use the site, such as pages viewed and device type.

How we use it

• To process, fulfil and ship your order.
• To send order confirmations, tracking updates and support replies.
• To handle returns, refunds and warranty claims.
• To detect and prevent fraudulent transactions.
• To improve the website and our product.

Who we share it with

We share only what is necessary, and only with: our payment processor (to take payment securely), our shipping carriers (to deliver your order), and our email provider (to send order emails). We do not sell, rent or trade your personal information to anyone, ever.

Cookies

We use essential cookies that keep the site and checkout working, plus basic analytics to understand which pages are useful. You can block cookies in your browser settings, though checkout may not function correctly without the essential ones.

How long we keep it

Order records are kept for as long as required for tax, accounting and warranty purposes — typically seven years. Support emails are kept for two years.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. California residents have additional rights under the CCPA, including the right to know what personal information is collected and to opt out of any sale of personal information — we do not sell personal information. To make a request, email support@rapidheatus.com.

Security

Traffic to and from this site is encrypted. Payment details are handled entirely by our PCI-compliant payment processor. Order data is stored on access-controlled servers.

Children

This site is not intended for children under 13 and we do not knowingly collect information from them.

Changes and contact

If we update this policy, the revised date above will change. Questions? Email support@rapidheatus.com or use our contact page.